Support

Hayaa is for Muslim adults — 18 and older — working to overcome compulsive pornography and masturbation habits. It is built equally for Muslim women and Muslim men, and is inclusive of users from both Sunni and Shia traditions, as well as users who prefer not to identify.

Hayaa combines verified Islamic content with evidence-based habit-change tools. You will use streak tracking, an SOS routine for acute urges, journaling, daily reminders, an AI companion (Rafiq / Rafiqa), and — on the Premium tier — accountability partners and a moderated community. The work is yours to do. The app is structured to help.

Both. Content is filtered based on your selection during onboarding — Sunni, Shia, or prefer not to say — and the community is segmented by sect so the space stays comfortable. We draw on widely accepted sources from both traditions with clear attribution.

Yes. It is part of Hayaa for everyone, with nothing in it held back for Premium. The only cost anywhere in the Blocker is the optional emergency unlock — a one-time tip at an amount you choose in advance, charged through the App Store or Play Store, and paid only if you ever use it.

No. Your block list, your schedules, and your lock settings stay on your phone. Our servers never receive them, they are not in your data export, and your accountability partner never sees them. On iOS, Apple does not even tell Hayaa which apps you chose — it hands the app opaque identifiers that cannot be read back into app names.

That is how an Android app can notice that another app or a web address has opened. Hayaa uses it for one thing: to check what you opened against your own block list and show your block screen. Nothing is saved, sent, or shared, and you can switch it off in your device settings at any time — the rest of Hayaa keeps working normally.

You see your block screen instead. It shows the line you wrote during setup, how far you have come, and one button that opens Hayaa's SOS steps. Nothing else — no timer counting down at you, no lecture, and no tally of how often you have been here.

With the timer, open the Blocker and wait it out with the screen awake. With a passcode, the person who set it enters it. If neither is possible right now, the emergency unlock opens the settings for one visit in return for the one-time tip you set earlier, and the lock stays on afterwards. No one at Hayaa can open it for you, and no one can reset the code — not even us.

Yes. Adding an app, a website, or a whole new group is always allowed and takes effect right away. Only removing things and switching protections off have to wait for the lock.

Accounts are anonymous — you choose any display name. We collect no browsing data, ever. Your journal entries and AI conversations are visible only to you. We do not sell or share personal information. The app's name on your home screen, your subscription receipts, and notification banners is neutral. See the full Privacy Policy for line-by-line detail.

No. Partners can see your display name, avatar, current streak, last check-in date, and recent struggle signals — whether you triggered an SOS, logged urges, or reset your streak in the last day. They cannot see your real name, your email, your journal entries, or any of your conversations with Rafiq / Rafiqa.

Subscriptions are sold through the Apple App Store and Google Play Store. We never see your payment card or bank details. To cancel, change, or request a refund, go to your phone's subscription settings (App Store on iOS, Play Store on Android). We are not able to cancel or refund on your behalf.

Yes, for new users. Trial length is shown in the app when you start. Unless you cancel before the trial ends, your subscription converts to a paid plan automatically — this is a requirement of the Apple and Google billing systems.

If you still have the app installed: open it and go to Settings → Privacy → Delete Account. If you have lost device access or uninstalled the app: visit the Account Deletion page on this site and submit the form there.

Email us at support@hayaa.io from the address you used to register, and we'll help you regain access. We'll never ask for your password.

No. Hayaa is not a fatwa source, and the AI companion (Rafiq / Rafiqa) is explicitly not a scholar. Religious rulings should come from a qualified local scholar in your tradition. The app can help you reflect, but cannot rule on your behalf.

The AI retrieves from verified Islamic content and is given careful instructions about its limits. It can still occasionally produce inaccurate, incomplete, or contextually wrong output — no AI is perfect. Treat it as a knowledgeable companion, not as scholarship. Where accuracy matters, consult your scholar.